Money back guarantee

Refund Process

Leave everything to us! Simply reach out to our Customer Support Team at [email protected] and provide the necessary information and documents we may require.

Refund for Service Withdrawal

If there have been changes in your plans and you no longer need your simsolo eSIM, we will provide you with a full refund.

• The activation of the eSIM has not been done yet.
• If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
• The purchase must have been made no more than 7 months ago.

Refund for Incompatible or Locked Devicee

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.

• Have not scanned the QR code.
• Have not used any data from the plan.
• Have purchased the eSIM no more than 7 months ago.
• Send a screenshot and the necessary information to verify the incompatibility or lock.

Refund for Connection Issues

If your eSIM doesn’t work due to an issue with simsolo or the network infrastructure of the destination country has problems and is unstable, we can offer you a full or partial refund.